Manufacturer FAQs: Pricing, Custom Orders & Quality Control
Share
1. Are you a manufacturer or trading company?
We are a direct manufacturer with in-house production facilities, ensuring competitive pricing, strict quality control, and customizable solutions.
2. What’s your MOQ (Minimum Order Quantity)?
- For in-stock items: No MOQ required.
- For customized/new products: MOQ is 100,000 pieces per item. (Flexible options may apply; contact us for details.)
3. Can I request samples?
- Existing samples: Provided free of charge; customer covers shipping costs.
- Custom samples: We complete sample molds within 3 days. Mold costs apply for bespoke designs.
4. What’s your production lead time?
Standard delivery takes 30–40 days after order confirmation. Timeframes vary based on:
- Order quantity
- Production season (peak periods may extend slightly)
Urgent requests? Contact us for expedited options.
5. How do you ensure product quality?
Quality is our top priority. Every batch undergoes 100% inspection before shipment, adhering to strict industry standards.
6. What payment terms do you accept?
- Primary method: T/T (Telegraphic Transfer)
- Alternative: L/C (Letter of Credit)
- Deposit: 30% upfront for mass production; balance paid against Bill of Lading copy.
7. Can I use my own logo or design?
Yes! We support OEM/ODM services:
- Provide your logo (AI/vector file) and design specifications.
- Custom molds require mold cost coverage by the customer.
8. How quickly can I get a price quote?
Quotes are typically sent within 24 hours of inquiry receipt. For urgent requests:
- Call us directly or use Trade Manager for instant response.
- Mention urgency in your email for priority handling.
9. Do you offer packaging customization?
Yes, tailored packaging (e.g., branded boxes, eco-friendly materials) is available. Share your requirements for a tailored solution.
10. What certifications do your products have?
Our products comply with international standards (e.g., ISO, CE, RoHS). Specific certifications vary by product—ask our team for details.
11. How do you handle shipping and logistics?
We partner with reliable freight forwarders for air/sea/land shipping. Incoterms (FOB, CIF, etc.) can be negotiated.
12. What if I need after-sales support?
We provide dedicated post-sale assistance for quality claims, replacements, or technical queries. Response within 48 hours.